Customer Service Assistant 3 - 20062603

State of Ohio • Reynoldsburg, OH

1d • Onsite

About The Position

The division of Industrial Compliance and its associated boards ensure Ohioans are safe in public buildings such as businesses, educational institutions and municipal buildings. This includes drafting and applying the Ohio Building Code; conducting appeal hearings; issuing variances to code requirements; licensing commercial contractors; inspecting boilers, elevators and bedding; and regulating ski tramways. The division has responsibility for portions of the Manufactured Homes Program, and licenses installers and parks. The division also oversees Ohio’s minimum wage, prevailing wage and minor labor law programs. The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most. As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service. Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.

Requirements

• 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment
• 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
• 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer
• OR 9 mos. exp. as Customer Service Assistant 1, 64431
• OR 6 mos. as Customer Service Assistant 2, 64432
• OR equivalent of Minimum Class Qualifications For Employment noted above

Nice To Haves

• Customer Service

Responsibilities

• Act as lead worker by providing work direction and training
• Respond to Wage and Hour inquiries by phone, in writing, and in person
• Process, collect, and classify case information
• Assist with coverage of phone bank
• Work with investigative staff to assist complainants

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees