Customer Service Assistant 2 (Intermittent)

State of Ohio • Columbus, OH

19h • $24 • Onsite

About The Position

The Review Commission (“the Commission”) is composed of three members appointed by the Governor and a team of attorney hearing officers and administrative support staff. The Commission is independent of the Ohio Department of Job and Family Services (ODJFS) for purposes of delivering timely and fair hearings on unemployment insurance matters. The Commission conducts fair due process hearings on ODJFS unemployment insurance decisions appealed by claimant and employers. After a review of the facts, the Commission may affirm, reverse, remand, or modify ODJFS decisions. The Commission holds “de novo” or full hearings on appeal, offering customers a new review of disputed unemployment insurance issues in a fair and efficient manner. We aspire to conduct business with consistency and to preserve the honor, dignity, and respect of those we serve. We will conduct our agency’s business with Fairness, Integrity, Efficiency and Consistency. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Requirements

• 9 months training or experience in the following: Office practices & procedures Public relations or customer service that included techniques for handling difficult people Typing, keyboarding, data entry or word processing Operation of personal computer
• The equivalent of minimum class qualifications for employment noted above.

Nice To Haves

• The Commission's expectation is that the employee work 39 hours a week.

Responsibilities

• Independently handles incoming inquiries via telephone or correspondence from interested parties regarding various aspects of their case before "the Commission".
• Grants or deny reassignments and/or postponement requests via interested parties.
• Serves as a liaison between the Chief HO and "the Commission" customers (e.g. claimants, employers, representatives and internet customers) resolving problems and handling issues relating to the appeal(s).
• Support and assist hearing officers by taking incoming calls for scheduled telephone hearings.
• Electronically record through database management case specific information (i e. names and titles of interested parties, telephone numbers, witnesses) which enable the Hearing Officer to connect the parties and begin the hearing.
• Notifies parties of activity in their case via verbal, written or telephone.
• Assists and supports Program Administrator 2 (PA2) of routine and administrative duties to include processing unemployment appeals, researching & analyzing additional appeals and Director's files to determine status
• Review "the Commission" policies/procedures as they pertain to appeal on record.
• Serves as liaison between "the Commission" and UC Benefits (e.g., case records and jurisdiction).
• Prepares statistical data for PA2; works on special projects as directed by PA2.
• Performs other related duties as assigned (e.g., customer service daily administrative functions to include backup with file copy, mail processing overpayments, subpoenas, dismissals, withdrawals, & vacates).

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed