Cincinnati - Customer Service Assistant 1 - PN: 20068866

State of Ohio • Cincinnati, OH

12h • Onsite

About The Position

This position involves scheduling Independent Medical Examinations (IME) with physicians on the BWC Disability Evaluators Panel, ensuring efficient scheduling for Extent of Disability (EOD) and 90-Day exams. The role also includes coordinating with doctors for other types of assessments like Maximum Medical Improvement (MMI) and additional allowances. Additionally, the assistant will schedule C-92 exams for Percentage of Permanent Partial Disability (%PPD) awards, increases, and newly allowed conditions. Responsibilities also include indexing and renaming faxed documents before electronic filing, providing customer service via phone and in person to injured workers, attorneys, and employers, and handling incoming mail and deliveries. The position operates within BWC's core hours of Monday-Friday from 8:00 am to 5:00 pm, with potential variations in daily start/end times based on operational needs. Flex-time schedules are available, allowing start times between 7:00 am and 8:30 am, subject to supervisor approval and operational needs. Most positions require on-site work at one of BWC’s seven offices.

Requirements

• 3 months training or 3 months experience in office practices & procedures
• 1 course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people
• 1 course or 3 months experience in typing, keyboarding, data entry or word processing
• 1 course or 3 months experience in operation of personal computer
• Knowledge of BWC & Industrial Commission (IC) policies & standard operating procedures
• Knowledge of applicable state & federal regulations governing documents processed, reviewed &/or prepared
• Knowledge of public relations
• Knowledge of BWC claims documents & forms
• Knowledge of SI, IC, CCT
• Knowledge of BWC claims-related terminology
• Knowledge of scanning & imaging
• Knowledge of TPAs, MCOs
• Knowledge of Document Renaming Policy
• Skill in operation of PC to efficiently log & enter data
• Skill in CMS
• Skill in use of general office equipment (e.g. telephone, fax machine)
• Skill in OnBase
• Ability to solve practical, everyday problems
• Ability to gather, collate & classify information about data people or things
• Ability to handle routine inquiries from & contacts with injured workers, employers, legislators
• Ability to add, subtract, multiply, & divide whole numbers, fractions, percentages, & decimals
• Ability to deal with problems involving several variables within familiar context
• Ability to read, copy, & record figures
• Ability to read short sentences with concrete vocabulary
• Ability to copy records precisely without error
• Ability to gather, collate, & classify information about claim files
• Ability to move fingers easily to perform manual functions repeatedly
• Ability to assess questions & provide appropriate info or referral
• Ability to cooperate with co-workers on group projects

Nice To Haves

• Employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Responsibilities

• Schedule Independent Medical Examinations (IME) with physicians on the BWC Disability Evaluators Panel, ensuring evaluations for Extent of Disability (EOD) and 90-Day exams are scheduled efficiently
• Coordinate with doctors on the BWC Disability Evaluators Panel to schedule Independent Medical Examinations (IME), including assessments for Maximum Medical Improvement (MMI), 90-day exams, and additional allowances
• Schedule C-92 exams for Percentage of Permanent Partial Disability (%PPD) awards, increases, and newly allowed conditions
• Index and rename documents received via fax before electronically filing them into injured workers’ claims
• Provide customer service via phone and in person, responding to general inquiries from injured workers, attorneys, and employers
• Receive, sort, and distribute incoming mail and deliveries

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed