BlueHorizon Customer Service Apprentice - Cohort 3
About The Position
BlueCross BlueShield of Tennessee is seeking Customer Service Trainees for the next BlueHorizon cohort. This innovative partnership with Chattanooga State Community College allows participants to earn a paycheck, gain valuable work experience, and complete their education simultaneously. As a BlueHorizon participant, you will begin your career as a Customer Service Trainee while working toward an associate degree in Pre-Allied Health Sciences. You will join a team that listens with care and empathy while helping members and providers navigate their health benefits. Through hands-on training, coaching, and support from both BlueCross and Chattanooga State instructors, you will build valuable skills and gain the experience needed for a rewarding career.
Requirements
- High School Diploma or equivalent
- Tennessee resident
- Committed to the year-long program
- Must apply to and be accepted by Chattanooga State
- Complete the 2027 FAFSA
- Ability to leverage technology to solve problems.
Nice To Haves
- Eligibility for TN Promise or TN Reconnect
- Dual enrollment during high school is a plus
Responsibilities
- Help members and providers over the phone with their service inquiries.
- Quickly and accurately address questions about eligibility, benefits, claims status, and more.
- Keep track of conversations to ensure clear documentation.
- Connect via Chat, Phone, Email, and TEAMS.
- Provide complete and accurate information, aiming to resolve the issue during the initial contact.
Benefits
- Earn a paycheck
- Gain valuable work experience
- Complete education at the same time
- Hands-on training
- Coaching and support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
