Customer Service and Training Program Coordinator I or Program Coordinator II

Livingston County Community Mental Health•Howell, MI

3d•$66,095 - $82,533

About The Position

Livingston County Community Mental Health is seeking a dynamic Customer Service & Training Coordinator to lead our agency's client satisfaction and training initiatives. In this vital role, you will be the driving force behind enhancing service delivery and fostering an exceptional consumer experience. As the Customer Service & Training Coordinator, you will coordinate all training for staff, consumers, and community partners. You will develop engaging curriculum, organize training logistics, and facilitate educational sessions. Your expertise will be critical in building capacity across the agency to provide compassionate, person-centered care. This multifaceted position will allow you to spearhead a wide range of quality improvement activities. You will administer consumer satisfaction surveys, analyze data, and leverage feedback to refine programming to address areas of opportunity. You will also be responsible to coordinate the Consumer Action Panel and Annual Town Hall meeting to elevate the consumer voice. You will serve as the point person for addressing client inquiries, complaints, and feedback. Upholding consumer rights will be paramount as you inform individuals of their appeal rights and support navigation of the appeals process. Other key areas of focus will be anti-stigma education and facilitating team building with internal and external partners along with representing the agency in the community. Take this opportunity to join a team committed to continuous improvement and prioritizing consumer satisfaction at Livingston County CMH. Apply today and play an integral role in providing professional, compassionate, and impactful mental health services to our community.

Requirements

Candidates must be committed to our shared values and commitment to community care including clinical excellence, community inclusion, community benefit, innovation, integrated care and improvement.
Our collaborative approach to treatment requires strong teaming skills.
Some evenings and weekends for community educational events
Possession of a valid Michigan driver's license.
You must possess strong organizational skills, communication abilities, attention to detail, and a passion for delivering exceptional service experiences.
Program Coordinator I: Bachelor's degree in social work, psychology, counseling or a related field. If degree in social work, licensure as LBSW or LLBSW required. If licensed at LLBSW level, individual must obtain full LBSW within two years of hire.
Program Coordinator II: Master's degree in social work, psychology, counseling or related field. If degree is in Social Work, must be a Michigan Licensed Master's Social Worker (LMSW). If degree is in Counseling, must be a Michigan Licensed Professional Counselor (LPC). If degree is in Psychology, must be a Michigan Limited Licensed Psychologist (LLP) or Michigan Licensed Psychologist (LP).

Nice To Haves

Prior experience in customer service and administrative areas is desired.

Responsibilities

Coordinate all training for staff, consumers, and community partners.
Develop engaging curriculum, organize training logistics, and facilitate educational sessions.
Administer consumer satisfaction surveys, analyze data, and leverage feedback to refine programming to address areas of opportunity.
Coordinate the Consumer Action Panel and Annual Town Hall meeting to elevate the consumer voice.
Serve as the point person for addressing client inquiries, complaints, and feedback.
Inform individuals of their appeal rights and support navigation of the appeals process.
Anti-stigma education and facilitating team building with internal and external partners along with representing the agency in the community.

Benefits

Employee Signing Incentive for Regular Full-Time Employees: Livingston County Community Mental Health Authority is excited to offer an Employee Signing Incentive to eligible new hires. Regular full-time employees will receive $2,000, less applicable taxes. More information on terms and conditions will be made available at the time an offer of employment is made.
Join our team and enjoy a generous benefits package effective on Day 1, including a 5% employer retirement contribution and voluntary 457(b) salary deferment plan.
We provide employer-paid 2X salary life insurance, long-term disability plus generous contributions to BCBS medical and Delta Dental.
Our comprehensive benefit plan also includes vision coverage, short-term disability, accident coverage, legal and identity theft programs, and voluntary life insurance.
Take advantage of our Spring Health Mental Health Wellness program offering free counseling, life coaches, and self-care tools.
Generous paid time off with vacation, sick, personal, 13 holidays (4 floating), and more choices through our Cafeteria Benefit plan.
We prioritize your overall well-being through robust financial benefits, mental health support, and work-life balance offerings.
Meaningful, rewarding work with opportunities to develop your clinical skills through regular supervision.
Join a supportive, diverse team allowing you to collaborate with experienced colleagues.
Our positive environment values diversity and provides avenues to take on special projects aligning with your interests.
Enjoy potential for career advancement plus an efficient, electronic health record system.