Customer Service Specialist I or II

Brewer Science, Inc. • Rolla, MO

1d

About The Position

Brewer Science, Inc. is a major innovator of high-technology solutions for the semiconductor / microelectronics markets. We are currently seeking a purpose-driven candidate with an ownership mentality to fill an open position as a Customer Service Specialist I or II. This position will be located in Rolla, MO. Summary: Customer Service Specialists play a crucial role in providing tactical and strategic support to customers, internal teams, and external functions. They are focused on achieving effective customer service and sales support outcomes to meet or surpass corporate goals. They contribute to fostering a customer-centric culture by collaborating with both remote personnel and internal groups, utilizing customer service processes to ensure a seamless beginning-to-end customer experience.

Requirements

• High school diploma or equivalent and 2+ years customer service experience or An equivalent combination of education and experience.

Responsibilities

• Respond professionally to customer requests via phone, email, and other channels, ensuring timely and courteous service.
• Provide global support for remote personnel and internal groups, including handling customer notifications of changes, complaints, and audits.
• Support new customer on-boarding by setting up accurate data in internal systems.
• Support and contribute to sales activities as needed to enhance overall customer service and satisfaction.
• Implement and support initiatives aimed at improving customer satisfaction and perception through process optimization.
• Communicate changes and updates to customers effectively, ensuring they are informed of relevant modifications and control measures.
• Review and ensure compliance with customer specifications, tracking adherence to requirements, and addressing any discrepancies.
• Track customer satisfaction using scorecards, identify areas for improvement, and implement necessary changes.
• Maintain detailed records of customer interactions, orders, and issue resolutions to support effective customer relationship management.
• Advocate for a customer-first culture, promoting customer service programs, and collaborating with relevant departments to address and resolve product or service issues.

Benefits

• Medical, dental, vision, life, long- and short-term disability, identity theft protection, and pet insurance
• Paid leave, including community service leave, wellness breaks, and other special leave
• Employee stock ownership, 401k, and bonus plans
• Educational assistance & employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED