Program Coordinator II

State of North Carolina

1d • Hybrid

About The Position

This is a repost. Previous applicants need not reapply. Salary Recruitment Range: $43,267 - $48,000 Salary Grade: NC10 The posting will close at 11:59 p.m. the night before the closing date. This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management. Mission of the Department of Insurance: The North Carolina Department of Insurance's mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But that’s not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations, regulate engineering codes and work with building inspectors in every corner of North Carolina. If you’re interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry, apply today! For more information about NCDOI: http://www.ncdoi.gov/ Mission of the Industrial Commission: The North Carolina Industrial Commission is vested as a court of exclusive and original jurisdiction by the General Assembly to adjudicate and administer the North Carolina Workers' Compensation Act. The Industrial Commission processes over 65,000 workers' compensation injury reports and claims filed annually under the Act. This responsibility includes overseeing and providing for the trial of contested cases as well as administering non-contested cases. Workers who are injured by accident on the job or who contract an occupational disease receive disability and medical benefits as ordered by the Industrial Commission. The Industrial Commission is also a court of original jurisdiction for litigating tort claims against the State under the North Carolina State Tort Claims Act. Additionally, the General Assembly has mandated the Industrial Commission to provide an adjudicated process for Childhood Vaccine-Related Injury claims, Compensation to Persons Erroneously Convicted of Felonies, and Eugenics claims. It acts as a court of exclusive and final jurisdiction for death claims made by families of law enforcement officers, fire fighters, rescue squad workers and civil air patrol members arising under the Public Safety Employees' Death Benefits Act. Each of these adjudicatory systems requires administration of contested and uncontested claims, review of agreements, and supervision of payment of benefits. For more information regarding the NC Industrial Commission visit: https://www.ic.nc.gov/ Primary Purpose of the Organizational Unit: The Claims Administration Section processes workers’ compensation injury reports filed by employers (Forms 19) and claims forms filed by injured workers (Forms 18 or 18B), as well as the workers’ compensation forms related to claim acceptance or denial, return to work, payment of permanent partial disability ratings, occupational diseases, death claims and claim closures. The Claims Administration Section also researches insurance coverage information, assigns carrier codes, and updates claimant, carrier, and third-party administrator addresses. The Claims Administration Section assists external stakeholders with file copy requests and information about claim status. Primary Purpose of the Position: The primary purpose of this position is to supervise the FROI (First Report of Injury) Unit and telecommunications operations of the Claims Administration section. This position will be expected to manage the FROI Unit by assigning FROIs, tracking the Unit’s productivity, and processing FROIs on a daily basis. This position will be expected to manage the contact center by ensuring daily coverage of each telephone line during business hours and tracking productivity. This position will be required to interface with claimants, adjusters, attorneys, and other Commission personnel by phone and through written correspondence.

Requirements

• Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Nice To Haves

• Demonstrated experience managing an assigned staff of employees.
• Demonstrated experience operating at a high level of efficiency in a high-volume environment.
• Demonstrated experience tracking and monitoring pertinent activities in an organized fashion, as well as preparing written reports and summary sheets.
• Demonstrated experience answering telephone calls and using Microsoft Office with proficiency in Excel and Word.
• Demonstrated experience working independently utilizing exceptional organizational skills while maintaining effective working relationships with internal and external stakeholders, management, and staff.

Responsibilities

• Supervise the FROI (First Report of Injury) Unit and telecommunications operations of the Claims Administration section.
• Manage the FROI Unit by assigning FROIs, tracking the Unit’s productivity, and processing FROIs on a daily basis.
• Manage the contact center by ensuring daily coverage of each telephone line during business hours and tracking productivity.
• Interface with claimants, adjusters, attorneys, and other Commission personnel by phone and through written correspondence.

Benefits

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level