Customer Service and Shipping Associate
About The Position
PostNet in Oak Forest is looking for a friendly, dependable, and detail-oriented Customer Service and Shipping Associate to join our team. This is a hands-on, customer-facing position focused on helping customers with shipping, packaging, mailbox services, and other business needs. You'll work directly with customers throughout the day, helping them understand their options and recommending solutions based on their needs. The ideal candidate has strong customer-service and computer skills, enjoys working with people, and is comfortable learning new systems and processes. Previous experience in a shipping center, print or copy center, office-services business, or similar customer-service environment is preferred but not required. Familiarity with Adobe Acrobat, Photoshop, or other Adobe products is also a plus.
Requirements
- Strong customer-service and communication skills.
- Friendly and comfortable working directly with customers.
- Dependable, punctual, and detail-oriented.
- Comfortable using computers and learning new software.
- Able to manage multiple customers and priorities in a fast-paced environment.
- Comfortable recommending products and services rather than simply processing transactions.
- Willing to learn shipping, packaging, mailbox, and other PostNet services.
- Available to work Saturdays from 10:00 AM–2:00 PM.
- High school diploma or equivalent.
- Candidates must be able to perform the essential functions of the position, including safely lifting and moving packages weighing up to approximately 50 pounds, with or without reasonable accommodation.
Nice To Haves
- Previous experience in a shipping center, print or copy center, office-services business, or similar customer-service environment.
- Familiarity with Adobe Acrobat, Photoshop, or other Adobe products.
Responsibilities
- Provide friendly, professional service to customers in person, by phone, and by email.
- Process shipments through UPS, FedEx, DHL, and USPS.
- Help customers select appropriate shipping, packaging, and service options.
- Professionally pack customer items for shipment.
- Receive, sort, and distribute mail and packages for mailbox customers.
- Assist customers with mailbox and other PostNet services.
- Recommend products and services based on customer needs.
- Accurately process customer orders and payments.
- Learn and follow carrier requirements and PostNet operating procedures.
- Help maintain a clean, organized, and professional center.
Benefits
- Free uniforms
- Paid time off
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Paid training
- Opportunities for increased responsibility and advancement
- Two weeks paid vacation after one year, plus paid holidays
- Predictable daytime schedule with no evening shifts
- Short Saturday shift: 10:00 AM–2:00 PM, with a weekday off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
