Customer Service and Sales Support Representative

Veralto Global•Loveland, CO

2d•$28 - $32•Hybrid

About The Position

Imagine yourself doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that inspires you to strive for excellence. It’s possible with a role at Ott, where you’ll have the chance to shape the future of your career—and the future of our planet. At Ott, a Veralto company, we protect the world's water resources by equipping the people who manage them with trusted, decision-ready intelligence. We deliver connected water monitoring solutions to help communities and professionals understand, manage, and protect dynamic water resources. With our field-proven technology, we deliver clarity and confidence for our customers — from a single monitoring site to a global network. As part of the Ott team and the broader Veralto network, you’ll contribute to solutions that make a meaningful impact on the world. Along the way, you will have the opportunity to grow your career and build your skills. This position is part of the Sales Support team located in Loveland, CO and will be hybrid. In this role, a typical day will look like: Manage incoming customer quote requests and provide timely, accurate quotations. Convert approved quotes into orders and enter customer orders into ERP systems with precision. Maintain accurate customer and opportunity data in CRM systems to ensure visibility and data integrity. Respond to customer inquiries related to pricing, availability, lead times, and order status. Collaborate with sales, operations, and technical teams to resolve issues and support customer needs. Identify opportunities to improve processes, reduce errors, and enhance overall efficiency.

Requirements

3+ years of experience in customer service, sales support, or a related role
Experience working with ERP and CRM systems (e.g., Salesforce or similar platforms)
Associate or bachelor’s degree in a business, commercial, or technical field, or equivalent experience

Responsibilities

Manage incoming customer quote requests and provide timely, accurate quotations
Convert approved quotes into orders and enter customer orders into ERP systems with precision
Maintain accurate customer and opportunity data in CRM systems to ensure visibility and data integrity
Respond to customer inquiries related to pricing, availability, lead times, and order status
Collaborate with sales, operations, and technical teams to resolve issues and support customer needs
Identify opportunities to improve processes, reduce errors, and enhance overall efficiency