Customer Service and Sales Support Coordinator (Monday-Friday 8-5)
About The Position
This role is responsible for providing comprehensive customer support and sales assistance. The coordinator will handle customer inquiries, manage order and quote entry, maintain accurate documentation, and support the sales team with administrative tasks. A key aspect of the role involves developing product knowledge to answer general customer questions and escalating technical inquiries as needed. The position also requires supporting issue resolution, collaborating with various internal teams, and assisting with special projects. The ideal candidate will be professional, detail-oriented, and possess strong communication and problem-solving skills.
Requirements
- High School Diploma preferred.
- 1+ year of customer service, administrative, or order entry experience preferred.
- Strong communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn new systems.
Nice To Haves
- Call center, dispatcher, or related role experience a plus.
- Construction or building materials industry experience a plus.
Responsibilities
- Respond to customer inquiries via phone, email, and in person in a professional and courteous manner.
- Route complex questions to the appropriate team member.
- Assist with entering customer quotes, orders, and return material authorizations (RMAs) into the system accurately.
- Ensure all information is complete and forward to team members for review as needed.
- Maintain accurate records of customer interactions, orders, and requests in company systems.
- Provide administrative support to the sales team, including preparing basic quotes, confirming order details, and assisting with follow-up communications.
- Learn INTEX Millwork Solutions’ product lines and develop the ability to answer general customer questions, escalating more technical inquiries to Specialists or Sales Managers.
- Support issue resolution by gathering details, documenting concerns, and escalating to Representatives or Specialists when appropriate.
- Work closely with colleagues across customer service, sales, logistics, and production to ensure smooth communication and positive customer experience.
- Assist with special projects and administrative tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
