Customer Service and Sales Associate

Hertz•New York, NY

6d•Onsite

About The Position

The Sales & Service Associate is a commissioned team member that provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer’s travel and insurance replacements needs.

Requirements

A valid driver's license
Must be at least 20 years of age
Fluency in English
1-2 years of customer service and sales experience.

Nice To Haves

Candidates fluent in other languages are encouraged to apply.
Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently.
Have the competitive drive and confidence to succeed in a commission-based environment.
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate sales, professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Show proven experience of working well within a team.

Responsibilities

Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
Achieve personal sales goals while supporting the goals of the team.
Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
Convert phone shops to reservations and rentals
Creating a positive customer service experience by listening to and identifying customer needs
Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
Assist customers with various post rental inquiries that involve the rental and billing process.
Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.