Customer Service and Sales Associate

Castle Insurance Group (Farmers)•Apple Valley, MN

5d•$45,000 - $65,000•Onsite

About The Position

Castle Insurance Group is looking for a Customer Service and Sales Associate to join their growing team in Apple Valley, MN. This role combines exceptional customer service with opportunities to grow through sales. No insurance experience is required, as the company will provide training, coaching, and licensing support. The ideal candidate will have a positive attitude, strong communication skills, and a willingness to learn.

Requirements

Friendly, outgoing, and customer-focused personality.
Excellent communication and interpersonal skills.
Positive attitude and willingness to learn.
Coachable with a strong work ethic.
Goal-oriented and motivated to grow professionally.
Strong organizational and problem-solving skills.
Comfortable learning new technology and computer systems.
Team player who enjoys supporting others and contributing to a positive workplace.

Nice To Haves

Previous customer service, retail, hospitality, banking, or sales experience is helpful—but not required.

Responsibilities

Welcome and assist new and existing customers by phone, email, and in person.
Build strong relationships through friendly, responsive, and professional service.
Answer customer questions and assist with policy changes, billing, renewals, and general account support.
Learn about Farmers Insurance products and recommend coverage solutions based on customer needs.
Follow up with prospects, referrals, and existing customers.
Identify cross-selling opportunities that provide additional value and protection.
Generate quotes and educate customers about available coverage options and discounts.
Maintain accurate customer records and agency documentation.
Participate in ongoing training, coaching, and team meetings.
Work collaboratively with teammates to achieve agency service and growth goals.

Benefits

Positive Office Culture
Bonus based on performance
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Paid training and one-on-one mentorship.
Insurance licensing support for qualified candidates.
Competitive base pay plus commission and bonus opportunities.
Career advancement within a growing Farmers Insurance agency.
Supportive, collaborative team environment.
Ongoing coaching and professional development.
Opportunity to build a stable, rewarding career in the insurance industry.
Make a meaningful difference by helping individuals and families protect what matters most.