Customer Service and Photographer Support Specialist

White House Custom Colour•Eagan, MN

4d•$18 - $18•Onsite

About The Position

The Customer Service and Photographer Support Specialist is the first point of contact for WHCC clients, supporting professional photographers over phone, email, and live chat without a script. This role blends customer service with hands-on photography, design, and photo editing knowledge, helping clients troubleshoot orders, prep files in Photoshop, and get the most out of our products, all while representing a partner-first approach to every interaction. WHCC is a professional photo and press printing lab offering a high-energy, positive work environment. As a production-focused company, we have multiple facilities and hundreds of expert employees who handcraft and assemble our products here in the US. From aspiring photographers to consumer brands, all of our clients require exceptional quality and design. We pride ourselves on providing creative solutions, high-quality products, and excellent customer service. We are not a call center. We are partners with our clients, helping them grow their businesses with exceptionally printed products. Whether on the phone, via email, or live chat, we are unscripted, friendly, and knowledgeable. Come and see what makes us different.

Requirements

Background in photography or the photographic industry
Minimum 1 year of B2B customer service experience
Confident handling both inbound and outbound client calls, without relying on a script
Strong written communication skills for client email correspondence
Proficient in Photoshop and general computer skills
Minimum typing speed of 35 WPM

Nice To Haves

Familiarity with Lightroom, Affinity, or Canva

Responsibilities

Support professional photographers over phone, email, and live chat without a script.
Help clients troubleshoot orders.
Assist clients with prepping files in Photoshop.
Help clients get the most out of WHCC products.
Represent a partner-first approach to every interaction.