Customer Service and Logistics Coordinator
About The Position
The Customer Service and Logistics Coordinator bridges client needs with supply chain operations, handling customer inquiries, processing orders, tracking shipments, resolving delivery issues, and coordinating with warehouse/production teams to ensure timely, efficient fulfillment, acting as a central point for communication and problem-solving to maintain high customer satisfaction. They manage the product lifecycle from order to delivery, ensuring smooth operations and accurate documentation. This position will work closely with the sales and marketing team to ensure customer satisfaction.
Requirements
- Strong customer service and active listening skills
- Familiar with ERP and CRM systems
- Ability to multi-task, prioritize and manage time effectively
- Excellent organizational skills and attention to detail
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite or similar software
- High school diploma or equivalent
- Three to five years of customer service experience required
Nice To Haves
- Bachelor's in Business Administration or equivalent a plus
- Spanish a plus
Responsibilities
- Manage and process orders daily
- Building sustainable relationships, both internal and external, through open and interactive communication
- Manage incoming calls
- Arrange freight for shipments
- Prepare shipping paperwork
- Invoice orders
- Assist with inventory and cycle counting as needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
