Logistics Customer Service Representative

Automatic Bar Controls•Vacaville, CA

1d•$26 - $31

About The Position

The Logistics Customer Service Representative will work efficiently both in the office and in a warehouse environment to manage shipping and freight operations. This includes scheduling shipments, preparing accurate shipping documentation, and ensuring timely and proper delivery. The role also involves delivering exceptional customer service by providing detailed product and service information via email, as well as resolving any product or service-related issues.

Requirements

2+ years of applicable experience in customer service and logistics, with an understanding of supply chain processes.
Strong organizational and time management skills with the ability to prioritize tasks effectively.
Proven ability to thrive in a fast-paced environment, maintaining attention to detail and meeting deadlines.
Proficient in Microsoft Word and Excel, with experience using ERP systems, as well as FedEx Express and UPS online shipping portals.
High school diploma/GED required, additional certifications in logistics or customer service a plus.

Nice To Haves

additional certifications in logistics or customer service a plus

Responsibilities

Resolve shipping and order issues by troubleshooting problems related to shipping routes, delayed items, and rush orders, ensuring timely solutions for customers and suppliers.
Maintain accurate shipping records, including origin statements, shipping costs, product details, and receipt dates, to ensure proper documentation and traceability.
Troubleshoot and address operational challenges, collaborating with customer service and order entry teams to resolve routine shipping or customer service issues efficiently.
Generate and manage shipping labels, ensuring all shipping documentation is complete and accurate for smooth processing.
Develop expertise in freight and shipping regulations, particularly regarding sea freight, to ensure compliance and optimal shipping practices.
Coordinate large shipments, scheduling and managing logistics to ensure sufficient storage space and necessary personnel are available for incoming shipments.
Respond to emails and phone inquiries in a professional, courteous manner, providing clear product and service information while maintaining high standards of customer service.
Process customer orders, ensuring accurate data entry and timely order fulfillment.
Open and maintain customer accounts, recording and updating account details to ensure accurate customer records.
Address product or service complaints, identifying issues, explaining solutions, expediting corrections, and following up to ensure complete customer satisfaction.
Pack orders efficiently while adhering to departmental schedules and ensuring proper packaging standards.