Customer Service and EZ Pass Specialist - Gloucester 00593
About The Position
Join the Virginia DMV Team as a Customer Service Generalist and EZ Pass Specialist at the Gloucester Customer Service Center! This role offers an opportunity to make a meaningful impact by helping Virginians access essential services every day. As a Customer Service Generalist and EZ Pass Specialist, you'll serve as a representative of the DMV, delivering top-notch service to a diverse customer base. Your daily responsibilities will include communicating DMV policies, procedures, and regulations effectively, issuing identification cards and processing customer applications, administering vision screenings, knowledge exams, and in-car road tests, handling a variety of vehicle registration, titling, and tax/fee collection services, managing cash and credit card transactions with accuracy and professionalism, assisting customers with purchasing and activating EZ Pass transponders, processing account updates, and resolving basic issues, handling payments for EZ Pass transactions and ensuring accurate recording of fees, and providing information on EZ Pass usage, fees, and account management.
Requirements
- Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders, especially in high-pressure environments.
- Proven ability to provide excellent customer service and resolve inquiries efficiently.
- Attention to detail for accurate processing and verification of transactions.
- Problem-solving skills for resolving customer issues in fast-paced environments.
- Computer literacy and proficiency in using Microsoft Office applications (e.g., Word, Excel).
- Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
- Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
- Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
- Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
- Must be able to work Monday –Saturday with varied hours.
Nice To Haves
- Familiarity with DMV processes, including policies and procedures related to licensing, registration, and titling.
- Understanding of public sector operations, including government processes, regulations, and customer service protocols.
- Proven experience in customer service, handling inquiries, and resolving escalated customer issues.
- Demonstrated administrative experience such as document processing, data entry, and maintaining records.
- Bilingual encouraged to apply.
Responsibilities
- Communicating DMV policies, procedures, and regulations effectively
- Issuing identification cards and processing customer applications
- Administering vision screenings, knowledge exams, and in-car road tests
- Handling a variety of vehicle registration, titling, and tax/fee collection services
- Managing cash and credit card transactions with accuracy and professionalism
- Assist customers with purchasing and activating EZ Pass transponders, processing account updates, and resolving basic issues.
- Handle payments for EZ Pass transactions and ensure accurate recording of fees.
- Provide information on EZ Pass usage, fees, and account management.
Benefits
- Competitive salary
- Excellent health and retirement benefits
- Twelve paid holidays per year
- Paid annual, sick, and family/personal leave
- Deferred compensation plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
