Customer Service and Billing Specialist

Gordon Flesch Company•Madison, WI

About The Position

Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associates commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience. In this role you will: Coordinate logistics working with internal and external departments/warehouses to get equipment to final destinations. Project manage the logistics of major account orders that require customer facing interaction. Support service department by being a liaison between GFC and the dealer network. Ensures all departmental tasks are completed accurately and within established deadlines. Provide exceptional customer service to Gordon Flesch Company customers. Process orders. Negotiate contracts with vendors and dealer partners for equipment installations nationwide and process all necessary paperwork. Analyze dealer contracts for profitability and renegotiate based on results. Invoice basic and advanced equipment billing in accordance with company deadlines. Review invoices to ensure accuracy, making corrections as needed prior to distribution. Troubleshoot billing issues and resolve as needed. Coordinate moves, adoptions, and renegotiate contracts when necessary. Maintain accurate records in GFCs order processing system (eAutomate) and other internal systems. Maintain regular interaction with other departments in a professional and friendly manner. Maintain knowledge of inter-departmental functions for appropriate escalation of customer issues. Support customer, dealer, and inter-departmental inquiries (and escalated requests) through to resolution. Serve as point of contact for assigned Account Executives and GFC branch contacts.

Requirements

High School Diploma or equivalent, Associates degree is preferred.
2 years of related experience preferred.
Excellent verbal and written communication skills.
Strong attention to detail.
Excellent organizational time management skills.
Ability to handle multiple tasks both effectively and efficiently.
Ability to provide excellent customer service.
Problem solving skills.
Excellent data entry skills.
Proficient with Microsoft Office applications, including Word, Excel, and Outlook.

Responsibilities

Coordinate logistics working with internal and external departments/warehouses to get equipment to final destinations.
Project manage the logistics of major account orders that require customer facing interaction.
Support service department by being a liaison between GFC and the dealer network.
Ensures all departmental tasks are completed accurately and within established deadlines.
Provide exceptional customer service to Gordon Flesch Company customers.
Process orders.
Negotiate contracts with vendors and dealer partners for equipment installations nationwide and process all necessary paperwork.
Analyze dealer contracts for profitability and renegotiate based on results.
Invoice basic and advanced equipment billing in accordance with company deadlines.
Review invoices to ensure accuracy, making corrections as needed prior to distribution.
Troubleshoot billing issues and resolve as needed.
Coordinate moves, adoptions, and renegotiate contracts when necessary.
Maintain accurate records in GFCs order processing system (eAutomate) and other internal systems.
Maintain regular interaction with other departments in a professional and friendly manner.
Maintain knowledge of inter-departmental functions for appropriate escalation of customer issues.
Support customer, dealer, and inter-departmental inquiries (and escalated requests) through to resolution.
Serve as point of contact for assigned Account Executives and GFC branch contacts.