Billing and Customer Service Coordinator

Goodwill Southern California•Los Angeles, CA

About The Position

The Billing and Customer Service Associate ensures all invoicing associated with the contracted work of the department is carried out. The Associate supports Account Receivable efforts by contacting customers to expedite payments, tracks all late payments, escalates correction issues to management and keeps management informed weekly on current monthly generated revenues. Essential Duties & Responsibilities Generates accurate invoicing in a timely manner. Makes collection calls to customers or vendors with past due payments. Adheres to pricing guidelines established by department. Generates reports for billing and collections as needed. Responds to customer complaints and questions relate to billing in a timely manner. Generates debit/credit memo as needed. Ensures all pricing are accurately set up in system, i.e. Veri-Shred Ensures collection notes are updated. Ensures appropriate paperwork is forwarded to AR in a timely manner, i.e. checks, invoices. Serves as back up for Customer Services support. Ensures all reports pertaining to responsibility are completed on time. Other duties and special projects as assigned.

Requirements

2 years of billing experience.
High school diploma or general education degree (GED) required.
Accounting software
Database software
Spreadsheet software
Word Processing software
Shift flexibility and overtime when needed.
Ability to handle confidential information.
Ability to work with minimal supervision.
Punctual and dependable attendance.
Free from alcohol and drug abuse.
Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
Drug Screen
Background Check
Employment Verification
LiveScan
Live Scan Compliance Background Check

Responsibilities

Generates accurate invoicing in a timely manner.
Makes collection calls to customers or vendors with past due payments.
Adheres to pricing guidelines established by department.
Generates reports for billing and collections as needed.
Responds to customer complaints and questions relate to billing in a timely manner.
Generates debit/credit memo as needed.
Ensures all pricing are accurately set up in system, i.e. Veri-Shred
Ensures collection notes are updated.
Ensures appropriate paperwork is forwarded to AR in a timely manner, i.e. checks, invoices.
Serves as back up for Customer Services support.
Ensures all reports pertaining to responsibility are completed on time.
Other duties and special projects as assigned.