Service Coordinator, Central Billing

Weisiger Group • Charlotte, NC

23h

About The Position

Find Your Career With LiftOne We’re a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last. We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees. Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne. Summary The Service Coordinator, Central Billing is responsible for specific daily service billing functions in support of our branch operations while maintaining a high level of customer satisfaction.

Requirements

• High school degree (or equivalent); Associate’s degree from a two-year college highly preferred
• One to two years’ related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to use ServiceMax software
• Microsoft Office (Word, Excel, Outlook, PowerPoint)

Nice To Haves

• Prior experience in a service-oriented environment and use of a service scheduling software highly preferred

Responsibilities

• Review and approve work orders based on customer specific needs for timely billing to customers.
• Collaborate with branch operations to deliver billing performance in line with branch operational targets.
• Provide excellent customer service to include follow up communications with our customers if needed to obtain a purchase order for invoice.
• Input billing and preventative maintenance information while auditing work orders electronically.
• Monitor real time work in process and maintain its age to branch goal.
• Overcome billing objections and perform conflict resolution both internally and externally.
• Review service dashboard reports and recommend solutions to improve key customer and business performance metrics.
• High ability to multitask and prioritize responsibilities.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED