Service Coordinator, Central Billing

LiftOne • Charlotte, NC

3d

About The Position

The Service Coordinator, Central Billing is responsible for specific daily service billing functions in support of our branch operations while maintaining a high level of customer satisfaction.

Requirements

• High school degree (or equivalent); Associate’s degree from a two-year college highly preferred;
• One to two years’ related experience and/or training; or equivalent combination of education and experience.
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to use ServiceMax software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

Nice To Haves

• Prior experience in a service-oriented environment and use of a service scheduling software highly preferred

Responsibilities

• Review and approve work orders based on customer specific needs for timely billing to customers.
• Collaborate with branch operations to deliver billing performance in line with branch operational targets.
• Provide excellent customer service to include follow up communications with our customers if needed to obtain a purchase order for invoice.
• Input billing and preventative maintenance information while auditing work orders electronically.
• Monitor real time work in process and maintain its age to branch goal.
• Overcome billing objections and perform conflict resolution both internally and externally.
• Review service dashboard reports and recommend solutions to improve key customer and business performance metrics.
• High ability to multitask and prioritize responsibilities.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED