Billing Specialist – Customer Service (Solventum)

SOLVENTUM

23h • Remote

About The Position

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As a Billing Specialist – Customer Service you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Providing billing services and account reconciliation support for Solventum’s customers and internal personnel Handling internal and external customer inquiries, claims, complaints; interpreting policies, investigating problems; and communicating with other departments and providers to research and resolve issues, identifying and implementing service solutions Participating in relevant corporate programs/initiatives Ensuring professional, quality and security standards are complied with while performing assigned duties Complying with corporate policies and procedures while acting in a manner consistent with Solventum’s values and ethical standards

Requirements

• Bachelor’s Degree or higher AND 1 years of Billing and/or Accounting experience OR High School Diploma/GED from AND 5 years of Billing and/or Accounting experience AND
• Billing Experience in a private, public, government or military environment
• 2 years of PC experience, including experience Microsoft Office products
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

• Ability to work in a high volume, rapidly changing environment
• Strong organizational skills with the ability to stay focused on tasks, handle multiple priorities simultaneously and meet deadlines
• Ability to work in a team environment and collaborate to resolve issues and identify process improvements
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems
• Attention to detail and accuracy
• Excellent oral and written communication
• Good interpersonal skills; effective communication and listening skills

Responsibilities

• Providing billing services and account reconciliation support for Solventum’s customers and internal personnel
• Handling internal and external customer inquiries, claims, complaints; interpreting policies, investigating problems; and communicating with other departments and providers to research and resolve issues, identifying and implementing service solutions
• Participating in relevant corporate programs/initiatives
• Ensuring professional, quality and security standards are complied with while performing assigned duties
• Complying with corporate policies and procedures while acting in a manner consistent with Solventum’s values and ethical standards

Benefits

• Solventum offers many programs to help you live your best life – both physically and financially.
• To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
• Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level