Customer Service and AR Specialist

DURANGO COCA COLA BOTTLING COMPANY • Durango, CO

18d • $24 - $26 • Onsite

About The Position

The Customer Service and Accounts Receivable Specialist plays a critical role in customer service, cash application, daily deposits, OTC activity, route reconciliation, customer order support, scan back entry, and general AR support. This position requires a friendly and detail oriented person who can support customers, drivers, sales, finance, and administration while maintaining operational efficiency and accurate records.

Requirements

• 3 to 5 years of accounts receivable, customer service, finance, or related experience preferred.
• Microsoft Office proficiency, including Excel experience and the ability to learn additional software systems.
• Excellent communication, customer service, and interpersonal skills.
• Aptitude for handling money, reconciling accounts, and making sound financial decisions within established procedures.
• Must be able to work with sensitive information and maintain confidentiality.

Nice To Haves

• Demonstrate teamwork and support within the Admin and Finance Team.
• Actively listen to customer and fellow employee needs and respond with thoughtful, respectful solutions.
• Work to resolve conflicts or misunderstandings with diplomacy and clear communication.
• Represent the company values and culture through every interaction using clear, consistent communication and documentation.
• Provide excellent customer service by supporting retail partners, delivery customers, and internal teams in a positive, efficient, and professional manner.

Responsibilities

• Answer multi line phones and route callers to the call center, service, sales, warehouse, or administrative team as appropriate.
• Assist customers with basic account questions, next order or delivery date, route information, OTC orders, and customer pickup needs.
• Serve as liaison between customers and sales reps, resolving straightforward customer issues and escalating more complex concerns as needed.
• Input employee product orders, monitor web orders, help enter OTC orders, and forward orders to the warehouse or call center as appropriate.
• Process OTC customer pickup orders, receive payment, coordinate product availability with the warehouse, and complete end of day OTC payment reconciliation.
• Act as backup for Executive Assistant support tasks including employee birthday orders, years of service program support, cooler stocking, and donation coordination.
• Post customer payments and complete daily bank deposits accurately and timely, including cash, checks, ACH, EFT, credit cards, and returned payments.
• Process Durango and Farmington route driver cash and checks and salesperson cash and checks.
• Monitor and respond the remittance email account and file old emails according to procedure.
• Input scan back charges from national accounts
• Support local and national customer collection follow up as assigned.
• Prepare requested customer AR reports for customers, sales, and management as assigned.
• Assist drivers in obtaining credit override codes according to approved procedures.
• Complete customer write offs using predetermined criteria and required approval thresholds.
• Assist with accurate and timely maintenance of customer contact information.
• Reconcile daily route driver activity and review customer invoices and receiving reports for pricing and quantity differences.
• Work in customer portals for remittance information and submit skipped invoice disputes as assigned.
• Count vending machine cash and coins when needed.
• Store records according to company recordkeeping procedures.
• Assist in training team members and updating SOPs for assigned customer service and AR processes.
• Promote cross training and collaboration by completing at least two driver or sales ride alongs per year and hosting other teams to understand accounting functions.

Benefits

• Additional hours may occasionally be required based on business needs and will be compensated in accordance with applicable wage and hour laws.
• As a Non Exempt position, all hours worked must be accurately recorded.
• Overtime must be approved in advance whenever possible.
• Any work performed, including calls, emails, customer portal work, system follow up, travel, or ride along time, must be recorded as time worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed