Customer Service Analyst

Howmet Aerospace•Waco, TX

17h•Onsite

About The Position

Howmet Fastening Systems is looking for a Customer Service / Supply Chain Analyst to join our Sales Department in Waco, TX. This role performs all Customer Service / Supply Chain Analyst activities including processing customer demand (via purchase orders, customer portals, or EDI communication), responding to new & existing customer supply chain actions, and addressing customer questions/concerns appropriately.

Requirements

High School diploma or GED
1+ years experience in customer service or supply chain roles
Strong communication skills, both written and verbal
Must possess the ability to problem solve
Possesses organizational skills and has a high attention to detail
Must be able to work effectively with various functions as well as work independently
Strong computer and business software skills, with an emphasis in Excel
Employees must be legally authorized to work in the United States.
Verification of employment eligibility will be required at the time of hire.
Visa sponsorship is not available for this position.
This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status.
ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Nice To Haves

Bachelor’s degree is preferred

Responsibilities

Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channels
Actively targets prospective customers based on relevant sources, both remotely and in person as necessary, to qualify leads and sell Howmet products
Handles inbound sales lead calls to convert into new business
Receives, enters and edits sales orders and changes thereto in accordance with company procedures
Checks stock and future production for customers and distributors
Answers general inquiries concerning open orders
Receives, responds to and routes requests for quotations as appropriate
Receives, responds to and routes requests for technical information, sales literature, material certifications and returned material
Uses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questions
Researches customer charge-backs and administers appropriate actions
Works to improve knowledge of product and processes on a continual basis
Advises Marketing Department and field sales representatives of significant information learned in customer correspondence
Ensures that all work activities are performed in accordance with established safety and environmental standards
Continuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emerge
Maintains full compliance with Company policies and procedures and conducts all activities in accordance with the company Code of Conduct
Performs other duties as assigned