Customer Service Analyst (Data Analyst 1)
Louisiana State University
•Onsite
About The Position
This is a non-supervisory, unclassified position at the National Center for Disaster Fraud (NCDF), a program within the Stephenson National Center for Security Research and Training (SNCSRT) at LSU. The Customer Service Analyst helps to answer incoming calls to the call center, perform data entry, and assist with assigned projects, under the direction of the Call Center Managers and the Program Director.
Requirements
- Bachelor's degree
- Relevant experience in key job responsibilities (if degree is not met)
Nice To Haves
- Bachelor's Degree and experience in a call center setting.
- Customer service experience a plus.
- Proficient in Microsoft Office.
Responsibilities
- Answer Hotline calls and enter complaints data into respective Agency’s Database. (40%)
- Provision non-phone complaints received by NCDF agency partners into each agency’s respective database. (40%)
- Assist Call Center Managers / Assistant Managers with any additional projects and administrative tasks with which assistance is requested. (15%)
- Other duties as assigned. (5%)
Benefits
- health, life, dental, and vision insurance
- flexible spending accounts
- retirement options
- various leave options
- paid holidays
- wellness benefits
- tuition exemption for qualified positions
- training and development opportunities
- employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
