Customer Service Analyst - II

North American Lighting•Paris, IL

5d•$49,300 - $72,600•Onsite

About The Position

North American Lighting (NAL) is looking for a Customer Service Analyst - II to join their team. This role serves as the direct contact for external customers, managing the order process from receipt to delivery. The analyst will also support NAL departments, particularly manufacturing, in understanding customer expectations regarding delivery quantities and timing.

Requirements

Bachelor’s Degree in Business or a related discipline, plus up to 2 years of Customer Service and/or other related job experience OR Associates Degree in Business or a related discipline, plus 2-4 years of Customer Service and/or other related job experience OR High School Diploma or GED, plus 4-6 years of Customer Service and/or other related job experience.

Responsibilities

Receives, processes, and analyzes customer orders via manual entry and electronic data interchange, which includes monitoring the iConnect portal as well as interpreting and requeuing data, as required.
Receives and responds to customer questions, concerns, and issues with courtesy and professionalism.
Monitors the customer order pulls in Plex, and adjusts the “system parameters” to support needed manufacturing timing at NAL, including customer transit times and logistics notifications.
Maintains accurate records of customer correspondence.
Receives, verifies, and communicates the accuracy of customer delivery performance ratings.
Acts as a support person between the customer and various NAL departments, especially manufacturing.