Customer Service Analyst I (Per Diem)
About The Position
This role is responsible for handling inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers’ needs or issues, connecting the caller to the correct location and providing helpful solutions to their problems. This role is also the main point of contact between a customer and the IS department. Additional duties will include answering first contact calls, emails or chat bots for customers’ computer questions, and completing tickets to escalate any issues not able to be resolved. Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the company’s positive reputation. The definition of Customers includes physicians, staff, patients, visitors and partners throughout this job description.
Requirements
- High school diploma is required
- Two years prior customer service experience is required
- Demonstrated ability to quickly triage systems and user problems and process correctly
- Exceptional interpersonal skills with a strong emphasis on customer service
- Able to effectively deal with diverse personalities across all levels of the organization
Nice To Haves
- Microsoft A+ certification is a plus
- Healthcare experience preferred
- Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired
- Excellent oral and written skills desired
- Familiarity with complex or multi-line phone systems also desired
Responsibilities
- Handling inbound and outbound calls
- Dispatching critical Medical and Facility Codes
- Listening to customers’ needs or issues
- Connecting the caller to the correct location
- Providing helpful solutions to customer problems
- Answering first contact calls, emails or chat bots for customers’ computer questions
- Completing tickets to escalate any issues not able to be resolved
Benefits
- Medical insurance premiums as low as $0 per month
- Many Overlake services covered at 100%
- Tuition reimbursement up to $10,000 per year
- Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting
- Pre-tax and Roth after tax retirement savings plans
- An expanded Employee Assistance Program
- A caregiver support program to help with everything from childcare to eldercare
- Free parking and Orca transit passes
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
