Customer Service Ambassador (Career Growth Opportunity)

Mac Haik's Southway Ford•San Antonio, TX

13h•Onsite

About The Position

Mac Haik’s Southway Ford is hiring a high-caliber professional for a frontline administrative role in their brand-new, state-of-the-art fleet facility. This position requires professionalism, attention to detail, and accountability. The role is described as the operational backbone of the service department, ensuring precision and care in every interaction and transaction. It also offers the opportunity to learn service and automotive operations, paving the way for career advancement into leadership or advisor roles.

Requirements

Highly organized and detail-driven
Polished communicator (both written and verbal)
Energetic, confident, and professional
Comfortable managing multiple priorities without losing accuracy
Tech-savvy and quick to learn new systems
Customer-focused with a problem-solving mindset
Reliable, accountable, and career-oriented
High school diploma or equivalent
Ability to stay on your feet for extended periods
Comfortable working in a fast-paced environment where standards are high

Nice To Haves

Bilingual (Spanish and English) is a plus

Responsibilities

Serve as the first impression of our service department —in person and over the phone
Accurately collect and manage customer and vehicle information
Document customer concerns with clarity and attention to detail
Coordinate scheduling and service flow to keep operations efficient
Prepare estimates and ensure accuracy in repair orders
Support Service Advisors and technicians with administrative coordination
Track vehicle progress and proactively communicate updates
Review and finalize invoices with precision
Deliver clear, professional explanations of completed work and charges
Maintain organization in a fast-paced, high-volume environment