Customer Service Ambassador - White Plains, NY

LAZ Parking • White Plains, NY

7h • Onsite

About The Position

Immediately Hiring Customer Service Ambassador (CSA) responsible for greeting and creating a welcoming atmosphere for customers and clients of the hospital, by providing excellent customer service. This includes answering inbound calls, responding to inquiries, resolving complaints, troubleshooting any issues that are reported, and providing accurate parking system information. CSAs are also required to help support and attend to customer needs in person at the walk-in counter located in the Customer Service Center.

Requirements

• High school diploma or GED required.
• Strong customer service experience.
• Strong understanding of computer systems.
• Knowledge of Microsoft Office applications, including Outlook, Excel, and Word.
• Typing skills, 45 wpm minimum.
• Ability to communicate professionally and effectively.
• Excellent phone, interpersonal, and organizational skills.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.

Nice To Haves

• College degree preferred.
• Bilingual abilities are preferred but not required.

Responsibilities

• Greet customers in a friendly manner, be responsive and timely with correspondence and problem resolution, and display a caring attitude while answering calls or at the front counter.
• Develop a rapport with the customer base.
• Develop proficiency in the use of computer systems and databased systems used to answer customer calls.
• Adhere to standard responses when making and receiving calls and addressing routine inquiries.
• Assist customers in paying or disputing citations.
• Demonstrate continuous process improvement by providing feedback to management about the parking system and online enforcement system(s).
• Other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED