JFK Customer Service Ambassador - Part Time
About The Position
As a Part-Time Customer Service Ambassador, you will seek out opportunities to guide, support, and provide information to passengers, visitors, and airport employees throughout Terminal 4, primarily at airport checkpoints and international arrivals. You may find yourself providing directions and wayfinding assistance, organizing passenger queues, helping maintain orderly lines, directing travelers through established processes, guiding groups toward more efficient alternatives, and reporting facility or stakeholder concerns to help ensure a positive airport experience. When working as part of a small team, you may also be asked to help coordinate tasks, provide feedback, or serve as a point of contact within your assigned area.
Requirements
- High school diploma or equivalent.
- At least one (1) year of customer service experience at a medium- or large-hub airport, OR at least two (2) years of customer service experience in another customer-facing environment.
- Comfortable working in a fast-paced airport environment.
- Ability to communicate with a diverse traveling public.
- Ability to remain professional under pressure.
- Ability to actively assist passengers throughout their shift.
- Must provide documentation establishing authorization to work in the United States.
- Must successfully complete all requirements necessary to obtain and maintain an airport identification badge, including applicable background checks and post-offer drug screening requirements.
Nice To Haves
- Bilingual or multilingual candidates are strongly encouraged to apply.
- Preferred languages include Spanish, Mandarin, Cantonese, Russian, and French Creole.
Responsibilities
- Provide directions and wayfinding assistance to passengers, visitors, and airport employees.
- Organize passenger queues and help maintain orderly lines.
- Direct travelers through established processes.
- Guide groups toward more efficient alternatives.
- Report facility or stakeholder concerns.
- Coordinate tasks within a small team.
- Provide feedback.
- Serve as a point of contact within an assigned area.
Benefits
- Minimum of $21.25 per hour.
- Medical insurance options.
- Dental insurance options.
- Vision insurance options.
- Matching 401(k) plan after 90 days.
- Sick time accruals.
- Vacation/PTO accruals.
- Company-paid airport parking pass (for qualifying team members).
- Differential or premium pay rates for overnight shifts and designated holidays.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
