CUSTOMER SERVICE AIDE (DHS)
About The Position
Within the Department of Human Services, the Customer Service Aide performs customer service and clerical duties, including greeting and registering customers in the eligibility system; verifying or updating non-financial information; preparing, scanning, quality-checking, indexing, and filing documents; and assisting the public with forms and self-service tools. The position also performs reception, telephone, mail handling, data entry, records maintenance, and other routine clerical tasks. Work is performed under general supervision, with latitude to exercise independent judgment while following established procedures. The position usually has no supervisory responsibilities. The schedule is Monday through Friday, 8:30 a.m. to 4:00 p.m., for 35 hours per week. The position is restricted/limited to the leave of the prior incumbent. The person hired will have access to Federal Tax Information and must undergo national fingerprint background screening. Employment eligibility must also be validated through E-Verify.
Requirements
- Graduation from high school or possession of a high school equivalency (GED).
- Employment in a position involving simple, routine, repetitive clerical work.
- Working knowledge of office practices.
- Ability to work independently or collaboratively as part of a team.
- Ability to adapt to changing tasks and workflow-driven changes in priorities.
- Demonstrated attention to detail.
- Proficiency working on computer equipment, including multiple monitors.
- Ability to understand and carry out simple oral and written directions.
- Basic computer skills and working knowledge of Microsoft Word and Excel.
- Must undergo national fingerprint background screening because the position has access to Federal Tax Information.
- Must have employment eligibility validated through E-Verify.
Responsibilities
- Greet and register customers in the eligibility system and verify or update non-financial information, including customer addresses.
- Produce, prepare, verify, sort, batch, scan, quality-check, index, and file documents for new and existing customer cases.
- Greet and direct customers, provide routine information, and refer customers to appropriate staff.
- Assist the public with preparing forms and records and using the self-service portal at DHS field offices.
- Retrieve calls and mail requested forms to customers.
- Organize, maintain, and purge files, documents, applications, and forms.
- Receive, retrieve, sort, and date-stamp interdepartmental and postal mail and distribute documents to the appropriate destinations.
- Enter, direct, and process incoming information relating to departmental programs.
- Answer phones, take messages, and transfer calls to appropriate offices or personnel.
- Operate office equipment, including scanning machines, copiers, calculators, and other office machines.
- Prepare and maintain routine fiscal and clerical records, forms, and reports; proofread, compile, verify, and analyze routine data; and index and file records.
- Support scanning operations at various DHS locations, excluding Central Scanning.
- Perform related work as required.
Benefits
- State of Rhode Island employee benefits are referenced; details are available through the Office of Employee Benefits website.
- Direct deposit is required for employees hired after September 30, 2014.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
