Copy of Customer Service Agent

Fix Network World

2d • Onsite

About The Position

Join Speedy Glass as a Customer Service Agent and help us deliver outstanding customer service to every guest, every time! This role involves handling customer inquiries via calls, emails, and chats, identifying customer needs, recommending services, and closing sales. You will also be responsible for scheduling appointments, providing pricing estimates, assisting with insurance claims, and maintaining accurate customer records.

Requirements

• 1-3 years' experience in customer service, preferably in a call center role.
• Ability to skillfully operate a telephone, computer, and related peripherals.
• Proficiency with Microsoft Excel.

Responsibilities

• Respond to customer service calls in a timely, courteous, and professional manner.
• Place client orders with accuracy.
• Refer escalated customer calls to the Call Centre Supervisor.
• Investigate and troubleshoot customer service issues, with the goal of resolution.
• Effectively and accurately communicate brand identity and corporate position.
• Assist customers with standard account-related requests.
• Provide information about company products and services, charges, service conditions, and availability.
• Update the database with accurate messages regarding transactions.
• Conduct callbacks to ensure customer satisfaction, close jobs, and manage schedules.
• Answer inbound customer calls, emails, and chats regarding glass repair and replacement services.
• Identify customer needs and recommend appropriate glass repair or replacement services.
• Overcome objections and confidently close sales.
• Schedule service appointments and provide accurate pricing estimates based on customer needs.
• Assist customers with insurance claims verification and processing.
• Maintain a positive and professional demeanor while handling customer inquiries, concerns, and complaints.
• Communicate with the team to ensure smooth scheduling and service delivery.
• Upsell or cross-sell additional services and products when appropriate.
• Accurately document customer interactions and service requests in the CRM system.
• Meet or exceed call center performance metrics, including call handling time, customer satisfaction, and conversion rates.
• Contribute to a positive and professional work environment.
• Participate in team meetings and training sessions to enhance skills and performance.

Benefits

• comprehensive benefits package
• paid time off paid on each paycheck
• paid holidays
• paid sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees