Customer Service Agent B-Shift M-F 2:00pm-10:30PM

DSV•New Albany, IN

17h•Onsite

About The Position

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements. This is a senior level position.

Requirements

Proficient with Windows OS, Word, and Excel.
Must be able to type 45 WPM.
Good interpersonal skills required.
High school diploma or equivalent required.
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.

Nice To Haves

Generally prefer 3-6 years of experience.

Responsibilities

Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
Interact with management and warehouse personnel to establish service criteria and meet customer requirements
Follow up with customers and other departments to resolve invoice problems and discrepancies
Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
Accurately input into and retrieve information from the system
Audit air bills for completeness and accuracy.
Research and maintain filings of air bills
Reconcile driver pickup and delivery manifests
Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
Record damaged shipments and misrouted freight on applicable reports