Customer Service Agent | Part- Time

Empire Auto Parts•Antioch, TN

1d•Onsite

About The Position

The Customer Service Agent is a key link between the company and its customer base of collision repair shops in the region. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of our customers.

Requirements

High school diploma or equivalent; automotive parts or collision repair training is a plus.
Experience in customer service, preferably in the automotive or collision repair industry.
Strong understanding of automotive parts and their applications.
Proficiency in CRM software and order management systems.
Excellent communication and interpersonal skills.
Technical aptitude with automotive parts and repair processes.
Attention to detail and accuracy in order processing.
Strong problem-solving and negotiation skills.
Ability to multitask and prioritize in a fast-paced environment.
Bilingual: English and Spanish
Call Center experience
Be at least 18 years old

Responsibilities

Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
Stay informed about inventory levels and product updates to provide accurate information to customers.
Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
Collect customer feedback and suggest improvements in products, services, or processes to management.