Customer Service Agent (Monday-Friday, 9:00 AM-5:00 PM)

DSV • Bridgeport, CT

16h • Onsite

About The Position

DSV is a global transport and logistics company that has grown significantly since its founding in 1976. They are the world's 3rd largest supplier of global solutions within transport and logistics. DSV adds value to customers' entire supply chain by handling transportation, storage, packaging, re-packaging, processing, and clearing of goods. They operate in over 80 countries, ensuring a steady supply of goods globally while maintaining a local presence close to their customers.

Requirements

• Proficient with Windows OS, Word, and Excel
• Must be able to type 45 WPM
• Good interpersonal skills required
• High school diploma or equivalent required
• Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests

Nice To Haves

• Generally prefer 3-6 years of experience

Responsibilities

• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
• Accurately input into and retrieve information from the system
• Audit air bills for completeness and accuracy. Research and maintain filings of air bills
• Reconcile driver pickup and delivery manifests
• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
• Record damaged shipments and misrouted freight on applicable reports

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED