Customer Service Agent

Fedway•Basking Ridge, NJ

6d•Onsite

About The Position

The customer service specialist will flourish as a liaison between our company and current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping both internal and external customer satisfaction at the core of every decision and behavior. Fedway is New Jersey's leading wine and spirits distributor. Servicing over 7,000 restaurants, clubs, taverns and retail stores in New Jersey. We market products that cover every category of the beverage alcohol industry and represent the world's leading distillers, wineries, and importers. Our team of managers, sales agents, and customer service representatives are here to ensure that you come first.

Requirements

Associate or bachelor’s degree in business or a related field
Previous experience in customer service, accounts receivable, or related roles within the liquor and wine industry is highly desirable
Strong verbal and written communication skills, with the ability to interact professionally with customers and colleagues
Comfortable working independently as well as collaboratively in a team environment
Flexibility to adapt to changing priorities and deadlines in a fast-paced environment
Ability to handle sensitive information with confidentiality and discretion
Proficiency in Microsoft Office suite (Word, Excel, Outlook)
Ability to prioritize work and manage time effectively

Nice To Haves

Bilingual in Spanish/English, a plus

Responsibilities

Answering incoming calls and emails promptly and professionally
promptly addressing customer inquiries, concerns, and requests
Conducting collections calls to follow up on outstanding invoices and resolve payment discrepancies
Applying cash receipts to customer accounts accurately and efficiently
Performing general office duties, including scanning, faxing, and other administrative tasks as needed
Maintaining customer accounts, updating contact information, credit limits, and payment terms as needed
Collaborating with the sales team and other departments to resolve customer issues and discrepancies effectively
Cultivate and maintain strong relationships with customers, addressing inquiries and resolving issues professionally and promptly
Covering receptionist breaks by managing incoming calls, greeting visitors, and directing inquiries appropriately