Full Time Customer Service Agent- Sulphur Springs, TX

THE CITY NATIONAL BANK • Sulphur Springs, TX

12d • Onsite

About The Position

The Customer Service Agent will interact with the company’s customers by addressing inquiries and resolving complaints in our Call Center.

Requirements

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Must learn and thoroughly understand all CNB products and services
• Customer service experience required.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products
• Performs other related duties as assigned.

Benefits

• 401(k) matching
• Medical insurance
• Dental insurance
• Life insurance
• Paid time off
• H.S.A. contributions (based on eligibility)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED