Full-Time Customer Service Agent - Edinburg

Ruby Receptionists • Edinburg, IL

7d • $19 - $21 • Onsite

About The Position

At Ruby, we provide the friendly, professional support that businesses rely on every day. As a Full-Time Customer Service Agent, you will create positive first impressions and meaningful interactions for our clients and their callers through call handling, appointment scheduling, and much more. We are seeking empathetic, customer-focused professionals to join our in-office team at our Edinburg location. Because Ruby operates 24/7/365, this position requires availability to work one weekend day and holidays.

Requirements

• Minimum typing speed of 40WPM with proven comfort navigating multiple software systems concurrently.
• Warm, professional tone with the poise and empathy required to de-escalate challenging conversations gracefully.
• Strong self-motivation and a demonstrated history of reliable attendance.
• Availability to work one weekend day and holidays.

Nice To Haves

• Prior experience in a high-volume call center, customer service, or administrative environment.
• Proficiency with Microsoft Office 365.
• Bilingual capability in Spanish and English is a strong plus.

Responsibilities

• Skillfully manage incoming phone calls and live web chats, acting as a warm, seamless extension of our clients' businesses.
• Ensure high attention to detail and precision across all written client communications.
• Comfortably multitask across dual monitors to handle active communications.
• Meet performance guidelines, service quality standards, and maintain strict schedule adherence to support your team and callers.

Benefits

• Perfect Attendance Bonus
• Employee Stock Ownership Plan (ESOP)
• 401(k) with company matching
• Full Medical, Dental, and Vision coverage
• 2 weeks paid vacation in you first year
• Company-paid Life Insurance
• Legal assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed