Overnight Customer Service Agent- ATL- Atlanta Airport

Enterprise Holdings•Atlanta, GA

5d•Onsite

About The Position

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is seeking a Customer Service Agent for the National/Alamo brand. This role is crucial in providing superior, friendly, and efficient service throughout the rental car process, particularly focusing on fulfilling club member needs within the Emerald Aisle program. The agent will ensure a positive and efficient customer experience by assisting with vehicle selection, transaction processing, and issue resolution, while maintaining a neat and organized work environment.

Requirements

Must be at least 18 years of age.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High School Diploma or G.E.D. required.
Must have at least 1 year of client-facing retail customer service experience within the last 5 years.
Must have 12 months of consecutive work experience.
Must have a valid driver's license with no more than 2 moving violations and/or accidents in the last 3 years.
No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI).

Responsibilities

Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.
Identifies and attends to the customer by name, verifies rental agreement and reservation.
Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
Provides all customers with undivided attention while assisting them.
Prepares all rental and return documents accurately and completely.
Offers all customers assistance with directions, maps, local area information and appropriate service information.
Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensures that the return date and time on the rental agreement is accurate.
Reviews all charges at the time of vehicle return.
Prepares the Rental Agreement Folder with all required information.
Answers the telephone in a friendly, helpful and prompt manner.
Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.
Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition.
Assists customers within the queue to minimize any wait time and provide the most efficient service possible.
Seek to improve job performance through self-assessment, skill development, training and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Perform miscellaneous job-related duties as assigned.