Full Time Customer Service Agent

Ruby Receptionists•Chesapeake, VA

3d•Onsite

About The Position

Full-Time Customer Service Agent At Ruby, we provide the friendly, professional support businesses rely on every day. As a Virtual Receptionist, you'll help create positive first impressions and meaningful interactions for our customers and their callers by answering calls, scheduling appointments, and so much more. We're seeking empathetic, customer focused professionals to join our team in-office at our Chesapeake, VA, or Virginia Beach, VA locations. Because Ruby operates 24/7, 365 days a year, this position requires the ability to work a weekend day and holidays. Note: All interviews will be conducted at our Chesapeake office.

Requirements

A minimum typing speed of 40 WPM and comfort navigating multiple software platforms simultaneously.
A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
A proven track record of self-motivation and reliable attendance.

Nice To Haves

Experience in a high-volume call center, customer service, or administrative role.
Proficiency in Office 365.
Bilingual (Spanish/English) is a plus.

Responsibilities

Skillfully handle incoming calls and web chats, serving as a helpful and warm extension of our customers' business.
Ensure accuracy and a high attention to detail in all written communications.
Efficiently multitask in a fast-paced environment across two monitors.
Adhere to service quality standards, performance expectations, and maintain consistent schedule adherence to support your team and our callers.