Customer Service Agent (Remote)

Jerry.ai • Atlanta, GA

10d • $19 - $21 • Remote

About The Position

Jerry.ai built the first app to manage car-related needs such as insurance shopping, refinancing, safety, and repairs. Since launching in 2019, we've grown to over 5M customers. Every one of those customers holds an active policy with one of Jerry's 55+ insurance carrier partners, and their needs don't stop the day they sign up: cars get added, drivers move out, lienholders change. As a Customer Service Agent, you're the person who takes that call, makes the change, and keeps the policy (and the customer) with Jerry.

Requirements

• Ability to multitask and manage multiple competing priorities
• Passionate about helping others
• 2+ years of experience working in a call center environment

Responsibilities

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation

Benefits

• Medical, dental, vision insurance
• 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team
• Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
• paid time off
• paid parental leave
• wellness benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed