Customer Service Agent at Raleigh Insurance Group

Raleigh Insurance Group • Raleigh, NC

8h • Hybrid

About The Position

Raleigh Insurance Group is looking for a Customer Service Agent to join their friendly team. This role is ideal for someone who is organized, personable, and enjoys helping people, keeping things running smoothly, and bringing a positive attitude to the workday. The agent will be the first point of contact for clients, managing inquiries and ensuring a positive experience.

Requirements

• A positive attitude.
• A genuine passion for helping people and solving problems with patience and care.
• Organization skills.
• The ability to juggle tasks.
• A good sense of humor.
• Insurance License – willing to obtain a property and casualty insurance license.
• Sales Skills – comfortable having conversations and recommending coverage.
• Industry Knowledge – basic understanding of insurance products is helpful.
• Attention to Detail – double-checking paperwork, policy changes, and client information.

Responsibilities

• Answering phones and providing clients with a warm, helpful first impression.
• Managing voicemails and callbacks.
• Handling policy changes with accuracy and care.
• Assisting with billing inquiries.
• Organizing and managing mail, including sorting and scanning.
• Assisting with the agency’s email inbox.

Benefits

• Annual Bonus
• Monthly Bonus
• Local Business
• No Nights
• No Weekends
• Hybrid
• Training & development
• Tuition assistance
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Flexible work options: in-office and remote work
• Monday–Friday schedule, 9 AM–5 PM
• Health insurance reimbursement
• Supportive, friendly team
• A chance to make a difference every day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed