Customer Service Agent: Triage Center- REMOTE- 7001

CHR Career•Manchester, CT

3d•Remote

About The Position

The Triage Center Responds to statewide requests for CHR services. It provides screening & triage to multiple levels of care and refers individuals and/or families to the appropriate level of care in or out of our service system. Crisis triage to 911/emergency services and/or MCRT & EMPS (via 211) as needed. The Triage Center is staffed by a team of call center agents, care coordinators, and a manager.

Requirements

High School Diploma or equivalent required
Minimum of 5 years of experience in a customer service oriented role required.
Intermediate to advanced typing and technical aptitude required.

Nice To Haves

Bachelor’s Degree preferred.
2-5 years of experience working in a call center environment preferred.
Prior experience working in a medical office or in social services preferred.
Bilingual preferred.

Responsibilities

Consistently provide genuine, friendly, personable and professional service.
Responsible for appointment scheduling and intake service coordination.
Establish rapport and working relationships with clients and clinical staff in order to enhance the overall engagement experience for clients.
Handle a high call volume in a fast-paced contact center environment.
Provide education to clients about available CHR resources to assist them in accessing treatment, i.e., transportation alternatives and schedules of providers.
Coordinate, network and schedule hospital, urgent care, and appropriate internal/external programs within agency guidelines.
With training, demonstrates knowledge of services and resources at CHR to direct the caller to relevant provider or program.
Goes above and beyond by advocating for every customer concern and request.
Assist staff in promoting a recovery oriented treatment environment.
Participates in staff meetings, supervision, trainings and other meetings as assigned.
May perform other assignments and duties as program and agency needs require.
Additional duties as required.

Benefits

Ample paid time off, including a special day off for your birthday!
Contributions to your 403b Retirement Plan.
Competitive premiums with added discounts on pet, auto, and home insurance!
Tuition reimbursement and professional development programs.
Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites).
Exclusive tuition discounts for CHR employees at several local colleges/universities.
FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth!
Clinical supervision and/or mentoring available at many programs.
Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide.
Annual wellness stipend.
FREE 24/7 confidential counseling sessions and a FREE premium subscription to the Calm app, for employees and their families.
Fun activities like virtual bring-your-pet-to-work lunches, weekly yoga, coloring contests, employee appreciation events, and more!
Participate in leadership luncheons with our CEO and various agency committees!
Weekly video updates from our CEO and monthly newsletters to keep you in the loop.
Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility.