Customer Service Agent – O’Hare Airport

Enterprise Holdings•Chicago, IL

6d•Onsite

About The Position

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is seeking a Customer Service Agent for its O'Hare Airport location. This role is crucial in providing superior, friendly, and efficient service throughout the rental car process, with a specific focus on the Emerald Aisle rental process for club members. The agent will ensure members receive appropriate vehicle selections according to program guidelines, maintain a positive customer environment, and process transactions quickly and efficiently. The position is a union role with a base compensation of $19.00/hour for a 40-hour workweek, with eligibility for additional incentive compensation up to $1,000 per month. The schedule requires open availability, including evenings, weekends, and holidays. Enterprise Mobility is a global leader in mobility solutions, with a diverse fleet and extensive network of rental locations.

Requirements

Must have a valid driver's license with no more than 1 moving violation on driving record in the last 3 years.
Must live within 30 minutes of O'Hare Airport.
Must have 12 consecutive months of work/organizational experience.
Must be at least 18 years of age.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Nice To Haves

Previous experience working overnight, third shift or graveyard roles (e.g., hospitality, airport, or customer service) is strongly preferred.

Responsibilities

Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.
Identifies and attends to the customer by name, verifies rental agreement and reservation.
Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
Provides all customers with undivided attention while assisting them.
Prepares all rental and return documents accurately and completely.
Offers all customers assistance with directions, maps, local area information and appropriate service information.
Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensures that the return date and time on the rental agreement is accurate.
Reviews all charges at the time of vehicle return.
Prepares the Rental Agreement Folder with all required information.
Answers the telephone in a friendly, helpful and prompt manner.
Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.
Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition.
Assists customers within the queue to minimize any wait time and provide the most efficient service possible.
Seek to improve job performance through self-assessment, skill development, training and goal setting.
Maintain a regular and reliable level of attendance and punctuality.
Perform miscellaneous job-related duties as assigned.