Temporary Customer Service Agent

Jet Aviation•Teterboro, NJ

2d•Onsite

About The Position

As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to departure, you'll be the go-to person for service requests, questions, feedback, and consistently delivering seamless, engaging, welcoming, and professional experiences. Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews. The duration of this temporary assignment will be from November - February. The shift for this position will be in the afternoon 2 pm - 10 pm, Wednesday - Sunday with the potential for changes over time as our business needs and opportunities evolve. Training for this role is expected to last approximately 4–6 weeks. During the training period, hours may differ from the assigned shift listed based on operational and training needs. Once initial training is successfully completed, you will transition to the assigned shift.

Requirements

1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
High School Diploma/GED or equivalent required.
Proficient English language and communication skills.
Ability to remain calm and effective under pressure.
Strong customer orientation and excellent multi-tasking abilities.
Flexibility to work shifts and adapt to changing schedules.
Ability to work in various weather conditions and meet minimum physical requirements.
Team-oriented mindset with a passion for delivering outstanding service.
Must obtain an Airport ID Badge within 30 days of employment.
Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency).

Nice To Haves

Hospitality experience preferred.

Responsibilities

Deliver exceptional service to new and existing customers, addressing billing inquires, service requests, suggestions and complaints in a warm and respectful manner.
Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations.
Perform generalist duties within the Customer Support/ Operations function.
Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
Recommend and implement programs to support customer needs.
Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.