Customer Service Agent

Quincaillerie Richelieu Ltee•Winnipeg, MB

13d•Onsite

About The Position

Richelieu Hardware is looking for a Customer Service Representative for their Winnipeg, Manitoba location. This role involves managing customer orders, coordinating product availability, tracking shipments, processing payments, and assisting customers with inquiries and order pickups. The position also includes administrative tasks and promoting products as knowledge increases. The company is a North American leader in specialty hardware, known for its continuous growth and commitment to quality products and employee involvement.

Requirements

Reliable, motivated, and eager to learn
Excellent interpersonal skills
Ability to prioritize and complete work independently
Ability to work under pressure and in a fast‑paced environment
Strong attention to detail and accuracy
Flexibility and adaptability
Proficient with computers, Microsoft Office Suite, and general knowledge of ERP software
Ability to lift 13.6 kg
Excellent communication skills (both oral and written) in English.
Strong listening skills and a respectful approach in all interactions (phone, email, in person).
Ability to quickly assess client needs and propose appropriate solutions.
Capacity to manage multiple files simultaneously while maintaining rigorous follow‑up.
Strong organizational skills and efficiency, even under pressure.
Collaborative mindset and ability to work as part of a team to ensure seamless service.
Energy, initiative, and a results‑oriented attitude.
Ability to recommend complementary or alternative products to optimize sales and service.
Comfortable using computer tools, including the MS Office suite.
Willingness to improve skills through ongoing training opportunities

Responsibilities

Receive and enter customer orders; coordinate based on product availability
Check stock levels, shipping and delivery dates, monitor back‑ordered items; communicate with customers and keep them informed when necessary
Confirm delivery site address and any additional transport or delivery information
Organize and process customer payments
Track and handle order and delivery issues to resolve them or escalate according to company policy
Prioritize and coordinate customer shipments when our truck is being used
Assist customers, when needed, when they come to pick up their orders
Prepare the documentation required for processing customer orders
As product knowledge increases, communicate with customers by phone and email to promote our products
Prepare and organize courier/carrier pickups when necessary
Receive products in the ERP system when required
Perform daily administrative tasks, including filing and answering phone calls when needed
Carry out other assigned tasks requiring in‑depth knowledge of products and procedures, when necessary