Remote Call Center Employees Needed

Frontline Call Center • Houston, TX

1d • Remote

About The Position

As a Customer Service Agent, you'll assist customers of a major Internet Service Provider with questions and concerns regarding their internet service. You'll be the friendly voice customers rely on for support, information, and problem-solving. This is a 5-week project with the opportunity to transition into a full-time permanent position based on performance and business needs. Applicants must reside in the United States and be located in AR, FL, GA, MI, NC, SC, OH, TX, UT, and VA.

Requirements

• Must reside in the United States.
• Must reside in AR, FL, GA, MI, NC, SC, OH, TX, UT, or VA.
• Windows 11-based PC only; Macs and Chromebooks are not permitted.
• Dual monitors are required.
• At least 16 GB RAM, with 12 GB usable.
• CPU utilization must be at 50% or less.
• At least 256 GB storage space; SSD preferred.
• Ethernet/RJ-45 port is required.
• Wired internet connection is required; Wi-Fi is not permitted.
• Separate headset, keyboard, and mouse are required.
• Download speed: 20 Mbps or higher.
• Upload speed: 10 Mbps or higher.
• Ping: 20 ms or less.

Nice To Haves

• Confident and professional communicators
• Empathetic and customer-focused
• Dependable and motivated to help others
• Comfortable speaking with customers over the phone
• Eager to learn and grow in a fast-paced environment

Responsibilities

• Assist customers with questions and concerns regarding their internet service.
• Provide support, information, and problem-solving to customers.
• Act as a friendly voice for customers.

Benefits

• Gain valuable customer service experience
• Work from the comfort of your home
• Competitive starting pay
• Comprehensive training provided
• Opportunity to earn a permanent full-time position
• Advancement opportunities with a rapidly growing organization

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed