Customer Service Agent at SEA Airport

VIP Hospitality LLC • Seattle, WA

91d • Onsite

About The Position

Customer Service Agents will service SEA airport’s Terminal checkpoints and the International Arrivals Facility by seeking out opportunities to guide, support, and inform all passengers, visitors, and airport employees. The core emphasis when performing the role is great customer service.

Requirements

• Ability to stand or be mobile for 8 hours per day
• Ability to obtain an airport SIDA badge and/or Custom & Border Patrol seal
• Provide necessary documentation to prove employment authorization
• Obtain clearance for an airport ID, post-offer of employment
• Ability to stand for extended periods of time, including frequent walking that can exceed 8 hours based on business needs
• Ability to lift up to 50 lbs

Nice To Haves

• High school diploma or general equivalence
• One (1) year of customer service experience at a medium to large hub airport or two or more (2+) years of customer service experience in another setting
• Bilingual or multilingual in languages commonly spoken in the region or used in business interactions with guests and stakeholders, such as Spanish, Mandarin, Cantonese, Farsi, Hindi

Responsibilities

• Wayfinding lost travelers
• Organizing queues
• Assisting customers with processes
• Redirecting attention to changing procedures
• Guiding groups to faster alternatives
• Reporting any facility or stakeholder issues to ensure a positive experience for all
• Communicating daily operation changes via radio system
• Giving feedback
• Serving as a point of contact within a given area when positioned

Benefits

• Medical insurance options
• Dental insurance options
• Vision insurance options
• Matching 401(k) plan after 90 days
• Sick time accruals
• Vacation paid time off accruals
• Parking pass eligibility with company coverage of all related payments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED