Customer Service Agent: Orlando International Airport

VIP Hospitality LLC•Orlando, FL

16d•Onsite

About The Position

As a Customer Service Agent (Ambassador), you’ll be the friendly face passengers, visitors, and airport employees can count on for support. In this role, you’ll help create a welcoming, positive airport experience by providing accurate, up-to-date information, clear directions, and helpful assistance throughout the day. You’ll stay alert for opportunities to go above and beyond, proactively offering guidance when people need it most. You’ll also help keep the airport running smoothly by reporting facility concerns or stakeholder issues within your assigned area. This is a great fit for someone who enjoys helping others, staying active, and making a real impact through excellent customer service.

Requirements

At least 1 year of customer service experience at the airport or 2 years of general customer service
Ability to be proactive/engaging/positive throughout their shift
Ability to remain calm, empathetic, and helpful during conversations with passengers, team members, and other parties
Ability to stand, move, and/or sit for periods of up to 10 hours
Ability to carry and/or lift up to 15lbs
Ability to obtain a Security Identification Display Area (SIDA) badge
Ability to pass a drug screening test
Fluent/Near Fluent in speaking and writing in the English language
Fluent/Proficient in speaking a language other than English
Ability to operate/learn how to operate software such as Microsoft Office 365, Rippling, SurveyMonkey, etc. without continued assistance
Ability to operate/learn how to operate hardware such as smartphones, tablets, desktop computers, etc. without continued assistance

Responsibilities

Provide accurate, up-to-date information, clear directions, and helpful assistance to passengers, visitors, and airport employees.
Proactively offer guidance and assistance to those in need.
Report facility concerns or stakeholder issues within the assigned area.