Remote - Customer Service Agent

American Income Life Insurance Company•Vancouver, BC

2d•Remote

About The Position

We are looking for a motivated, people-focused individual with strong customer service and communication skills to join a leading supplemental benefits organization that has proudly served families for over 65 years. As our team continues to expand into new territories, we are seeking dedicated professionals who are eager to learn, grow, and build a long-term career while helping clients understand their benefit options.

Requirements

Strong ability to connect with people and build trust
Organized, adaptable, and able to manage multiple priorities
Positive, professional, and motivated attitude
Excellent written and verbal communication skills

Nice To Haves

Previous experience in customer service, sales, or client relations is preferred
Entrepreneurial mindset with a desire to grow
Team player who works well in a supportive environment
Confident communicator with a proactive approach
Coachable, reliable, and willing to learn
Goal-oriented with long-term career ambitions

Responsibilities

Provide clients with clear information about available products, coverage options, and benefits
Respond to customer questions and deliver a positive, professional experience
Stay knowledgeable on current products, services, and benefit programs
Review client needs and help identify options that may improve coverage or reduce costs
Build and maintain strong relationships with clients through ongoing communication