Customer Service Agent- 1st Shift 6:00 am - 2:30 PM

DSV•Denton, TX

About The Position

The Customer Service Agent (CSR) builds rapport and trust with clients by providing consistent, exceptional service. The role involves accurate and timely data entry for shipping and receiving, customer order processing, and administrative support for efficient site operations. Associates are expected to meet performance, safety, and quality objectives and follow corporate and site-specific policies. The position is based in Denton, Texas, and is full-time on the first shift, 6:00 a.m. to 2:30 p.m. The CSR works with customers, warehouse teams, drivers, and other departments to coordinate orders, shipments, inventory, documentation, invoicing, and customer inquiries. The role may also involve cross-training in other administrative functions and working overtime as dictated by business needs.

Requirements

High school diploma or GED.
At least 1 year of experience in a customer service-related capacity.
Intermediate computer skills and proficiency with Microsoft Office applications and WMS functions.
English reading, writing, and verbal skills, including business writing proficiency.
Intermediate mathematical skills to verify product quantities, count inventory, or perform related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Ability to perform duties with minimal supervision or guidance, multitask, communicate effectively, adapt to change, and thrive in a fast-paced work environment.
Ability to work in unregulated warehouse temperatures during warmer and colder months, ranging from mild to moderate.

Nice To Haves

1–3 years of warehouse or logistics support experience.
2–3 years of experience in a customer service-related capacity.

Responsibilities

Process and input customer orders; run and print shipments from the WMS; and run stock reports to check product availability.
Generate paperwork and information required for customer work orders, check orders for special requests, expedite and trace orders as needed, and notify customers about activity concerning their merchandise.
Follow up with other departments to ensure service standards are met; verify customer information as required for proper invoicing; and handle returned merchandise and customer credits efficiently.
Respond to customer inquiries and complaints about work orders, invoicing, shipments, and inventory management, and identify signs of customer dissatisfaction.
Act as a liaison between the warehouse and customers in account administration, and between the office and customers regarding invoicing and credit changes.
Ensure shipping and receiving documents are accurate; maintain related data and records; and verify that receiving counts match packing lists and purchase orders and shipping counts match picking documents.
Prepare customer service reports as required and assist in resolving discrepancies.
Operate computer terminals and accurately enter and verify data concerning customer orders, shipments, receipts, physical inventories, and adjustments.
Oversee order paperwork and maintain corresponding files; answer phone calls; operate office machines and computers; greet office visitors; and correspond with customers as required.
Answer incoming calls courteously and promptly, route calls to the appropriate party, take messages, provide general information, direct visitors, and assist drivers at the check-in window.
Cross-train in other administrative staff functions as needed to support the site and associate development.
Work overtime as dictated by business needs, whether mandatory or voluntary.